TCF stands for Treating Customers Fairly and remains central to the regulators expectations of firms’ conduct, that firms put the well-being of customers at the heart of how they run their businesses.
There are 6 consumer outcomes that the Financial Conduct Authority want TCF to achieve for customers. These are:
Alexander Groom Associates (AGA Mortgages) are committed to ensuring that the FCA principle of treating customers fairly (TCF) is applied to every aspect of our day to day business.
TCF is at the heart of everything we do. We pride ourselves on the following below guidelines when dealing with all clients.